All notices from Color
of Language to You may
be posted on our Web site and will be deemed delivered within thirty (30)
days after posting. Notices from You to Color
of Language shall be
made either by e-mail, sent to the address we provide on our Web site, or
first class mail to our address at:
The following Terms and Conditions apply to the use of this Web site
as well as all transactions conducted through the site.
PO Box 82552
Bakersfield, CA 93308
Delivery shall be deemed to have been made by You to Color
of Language five (5)
days after the date sent.
Hours of Operation
Our normal business hours are from 8 AM - 5 PM
(Pacific Time) Monday - Friday. We are closed most holidays. Our online
store is open 24 hours 7 days a week.
Customer Service is
available by calling: 661-393-4658 or by email at:
of Language use
of personal information that you may submit to Color
of Language through this Web site is governed by the Color
of Language Privacy
Policy, which states that no contact information including email addresses
will be given to any other party or individual unless permission is
Method of Payment:
Color of Language accepts, checks, most credit cards and purchase orders.
In some cases, checks and purchase orders may go through an "acceptance"
process prior to establishing the account and sending products.
Shipping & Delivery
Purchase Orders: Products will be shipped upon receipt of a faxed, e-mailed
or hard copy of an authorized signed Purchase Order and PO Number.
For first time customers purchasing with a PO, a 20% deposit is required
before products will be shipped to ensure payment. The balance is
due thirty (30) days from the date of the invoice.
At this time, Color
of Language ships
merchandise to locations within the United States and U.S. territories,
including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.
of Language ships
merchandise to Canada and Mexico, but not to other international
locations. The risk of loss and title for all merchandise ordered on this
Web site pass to you when the merchandise is delivered to the shipping
Color of Language charges
sales tax for merchandise ordered on this Web site based on the applicable
state sales tax rate and the location to which the order is being shipped.
RETURN POLICY DEFECTIVE OR DAMAGED PRODUCTS: We guarantee our products
unconditionally from defects. Any defective or damaged product will be
replaced immediately, if we are notified within 14 days of receipt.
Contact our office at 661-393-4658 or email us at email@example.com
as soon as the defective product is received and obtain an Authorization
Number and Defective Merchandise Form. Return the form with the defective
or damaged product to 6130 Norris Rd Bakersfield, CA 93308. Be sure the
Authroization Number is printed on the form and the outside of the package
being returned. Upon receipt of the damaged product, COL will immediately
ship a replacement. All returns must be marked with a return Authorization
Number. Packages received without it will be returned to sender. Please
contact Customer Service for your return authorization number and
instructions on how to return your order. Customer Service is available
Monday through Friday,9:00am–5:00pm PST. RETURNS Since the majority of our
products are reproducible and packaged for ease of duplication, our return
policy must protect COL from unscrupulous returns. We want you to be
completely satisfied with your purchase, so we caution customers to
carefully check out the products before purchasing. We attempt to give as
much written and visual information as possible to help our customers make
an informed purchase. We are happy to answer any questions you might have
concerning the content of the products before you purchase. After
purchase, we are unable to accept returned products, except in very
unusual circumstances. In order to check on returning a product, it is
essential that you contact our office to discuss the reason for return and
obtain approval and an Authorization Number and Form within one week of
receipt of the product. In order to receive a refund, all returns must be
authorized by Customer Service in advance and must be received within 14
days of the purchase date. Refunds will not include shipping and handling
fees. A restocking charge of 10% of the billed value will be deducted from
any returns. You should expect to receive your refund within 4–8 weeks of
giving your package to the return shipper. If you request a credit to your
credit card, please allow 1–2 billing cycles for the credit to appear on
your statement. Your request for authorization must include invoice
number, date, quantity, and discount and PO number if applicable. Single
items that were originally purchased as part of a set (i.e. books and
videos) may not be returned for credit. All return shipping charges must
be prepaid. All returns must be marked with a return authorization number.
Packages received without it will be returned to sender. Please contact
Customer Service for your return authorization number and instructions on
how to return your order. Customer Service is available Monday through
Friday,9:00am–5:00pm PST. All merchandise must be received in the same
condition it was originally shipped. All special offer sales are final. No
refunds or exchanges will be issued for product in this category. E-Book
are non-refundable. If you need assistance please contact Customer
Service. Return your package to: Color of Language 6130 Norris Rd.
Bakersfield, CA 93380 PO
Bakersfield, CA 93308